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PAN, Form 97 and KYC for a ₹38,000 Gold Loan
Some borrowers do not have a PAN card yet. A small ₹38,000 need may arise before they get one. They then come across a form they may not have heard of, Form 97.
CIBIL Score Requirements for a ₹66,000 Loan Against Gold
Many first-time borrowers open their credit report and find no score, only NA or NH. It can look like a problem. Generally, it only means there is not enough hi…
How to Handle a Reversed Gold Loan Payment
The money has left the bank account, but it was found to be reversed after that. This leaves two issues open: Has the money been reversed? Is there still any ou…
How to Check gold loan service request status
A statement request has been submitted, or a payment discrepancy reported, but the latest update does not explain whether anything further is needed. Checking g…
How to Check Gold Loan Complaint Status
A complaint regarding a payment, statement or account correction might be followed by many emails without mentioning the process that is followed after the comp…
How to Check closed gold loan service requests
Previous requests might become relevant due to a new statement, a need for a document, or another inquiry about payments. The history of requests will allow und…
Gold loan query not resolved: Understanding Follow-Up and Escalation
The correction for an error in payment, an awaited document has not been delivered, or a service request has been closed without resolving the query. In these i…
Viewing Past Gold Loan Service Requests in the IIFL Loans App
There are times when a borrower needs to look back at a query raised months ago. It may be to show that a problem was reported on a certain date. Tracing that r…
Gold loan service request closed without resolution: What Happens Next?
A closure notification arrives, yet the requested statement is still missing, or a disputed payment remains unchanged. The service record has moved forward, but…